Ferja

Oslo’s island ferries carry six million trips a year. We redesigned the signs, timetables and app so a first-time visitor finds the right boat without asking.

Client
Ferja
Year
2026
What we did
Wayfinding, identity, app
Timeline
18 weeks, Oslo
Trees and houses on the shore seen through a ferry’s oval window

The brief

Ferja runs eleven routes across the Oslo fjord, with signs added one crisis at a time: three typefaces, four blues and timetables printed in 8-point type.

In summer half the passengers are visitors, and most of them asked staff which boat to take.

Our answer

Give every route a colour and a number, and use them everywhere: boats, piers, app and printed timetable. If you can match a colour, you can find your boat.

Each pier’s timetable became one large clock face, readable from the back of the queue.

A white and blue ferry crossing the fjord below the mountains
A large white ferry on open water
A blue and white boat on the fjord with mountains behind

What Happened Next

The numbers, half a year on.

  • questions at the ticket desk
  • routes, each with its own colour
  • trips a year on the new system

The summer queue used to be a queue of questions. Now it’s just a queue.

Lars EriksenHead of customer experience, Ferja

Made By

  • Portrait of Ingrid SolbergIngrid SolbergCreative direction
  • Portrait of Tomás AguiarTomás AguiarStrategy
  • Portrait of Sofie ParkerSofie ParkerDesign
  • Portrait of Anders HolmAnders HolmEngineering

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